Our regular cancellations and refund policy for individual programme participants, deposits are non-refundable, and you are able to recoup these funds through your trip cancellation insurance. We utilise your programmes fees in advance through this policy, which enables us to make arrangements two (2) months ahead to your arrival.
We are however, not immune to the current unprecedented and uncertain times and we have worked with our ecosystem partners to identify areas we can offer flexibility in order for everyone to cope during this challenging time globally. As such, we are implementing a revised policy; Tiritose Sustainable Travel Amended Coronavirus Terms (TST ACT):
30 days or more prior to programme start date, individual participants are able to:
- Cancel programme & receive full refund
- Cancel programme and hold on to your programme fee for a future trip
- Change programme dates without any change fee
29 days or less prior to programme start date, individual participants are able to:
- Cancel programme at receive 50% refund
City sightseeing and day trip travellers will receive full refund should they cancel within 12 hours of the booked date.
NB: GROUP PROGRAMMES/BOOKINGS – your individually agreed terms and conditions apply, and you will discuss these with your Booking Consultant and agree on a case-by-case basis.